CARE Service Plans

Full Risk Transfer

For: Enterprises pursuing comprehensive service guarantees and total peace of mind.

Advantages:

• Full transfer of maintenance and repair risks
• Fault prevention via predictive diagnostics
• 100% coverage of genuine OEM parts
• Services delivered by factory-trained technicians
• Fixed, controllable costs throughout the contract term

How Does PackageCARE Differ from Traditional Maintenance Plans?

Predictive & Preventive Maintenance: Parts are replaced periodically in accordance with the warranty schedule. Meanwhile, based on real-time equipment data analysis, parts are replaced proactively when necessary, thus avoiding unplanned downtime.

• Greater Flexibility: PackageCARE offers higher flexibility than traditional extended warranty plans. You can include aging equipment, dryers, filters, or even leased air compressors in the program.
• Transparent Pricing: Unlike some maintenance plans that raise prices without prior notice, our air compressor maintenance service features transparent and reliable pricing.
• No Termination-at-Will Clause: Most traditional maintenance contracts allow service providers to terminate services "for convenience" at any time; with PackageCARE, we will never withdraw mid-contract.
• Comprehensive Risk Transfer: Traditional maintenance typically only covers material or workmanship defects and explicitly excludes issues such as wear and tear, corrosion, etc.; PackageCARE includes all these scenarios in its coverage.
• No Cumbersome Documentation: You don’t need to keep records or submit forms—coverage takes effect automatically with no extra steps required.
• No Hidden Clauses: The fine print of many maintenance plans allows service providers to deny claims for various reasons and usually excludes costs such as consumables and travel expenses. PackageCARE has zero hidden clauses.
• Rapid Response: Emergencies can happen at any time. PackageCARE provides rapid response guarantees to help maximize equipment uptime.
• 24/7 Remote Monitoring: Our IoT platform monitors your equipment round the clock, enabling us to detect issues quickly and take immediate action.

Predictive Maintenance

For: Operational teams focused on equipment uptime and performance.

Advantages:

• Predictive diagnostics to detect potential issues early
• Scheduled maintenance performed by certified technicians
• Inclusion of genuine OEM parts
• Higher cost-effectiveness compared to comprehensive warranty coverage

How PlannedCARE Empowers Your Maintenance Program

• Preferential Pricing for Genuine OEM Parts: Procure authentic OEM parts at contract-locked prices to ensure the long-term stable and efficient operation of your air compressor, effectively mitigating potential risks such as equipment efficiency degradation and rising operation & maintenance costs caused by non-genuine parts.
• Maximized Uptime: Leverage factory-proven expertise and early detection of potential equipment issues to ensure uninterrupted operations.
• Predictive Diagnostics: By adopting industry-leading technology and big data analytics, Ingersoll Rand’s compressor maintenance service providers deliver enhanced value through predictive diagnostic reports. Analyzing the impact of changes in certain metal content and acidity levels in lubricants over time enables Ingersoll Rand to conduct condition-based assessments of lubricant status. When lubricant analysis trends are combined with vibration analysis trends, the mechanical health of the airend (main compressor unit) can be accurately determined.
• Lower Total Cost of Ownership (TCO): The PlannedCARE program offers stable and predictable air compressor maintenance costs. Ingersoll Rand’s genuine OEM parts are optimized for pressure drop and thermal conductivity, ensuring your system operates in compliance with specifications and thus driving significant cost reductions.
• Factory-Certified Technicians: Our factory-authorized specialists adhere to stringent safety standards, allowing you to focus on core business operations while we take full responsibility for the maintenance and repair of your air compressors.

Genuine OEM Parts Assurance

For: Enterprises that manage equipment maintenance independently with their in-house teams.

Advantages:

• Access to genuine OEM parts
• Predictable costs for parts replacement
• Dedicated support for your in-house maintenance teams

Genuine OEM Parts Are Critical to Your Operations

• Shorter Lead Times & Lower Costs: Once enrolled in the PartsCARE program, we will pre-position parts inventory for you, ensuring you get the right parts you need, at the right price, and at the right time.
• Lower Total Cost of Ownership (TCO): Non-genuine parts deliver subpar performance, leading to higher long-term operational costs.
• Safety & Risk Management: Our parts are engineered with safety as a top priority, eliminating unnecessary risks associated with using unvetted generic coolants and parts during air compressor maintenance or repair.
• Premium Quality Products: Our ISO certification and rigorous testing protocols ensure all parts meet stringent engineering specifications.
• Expertise Backed by Professional Training: With over 160 years of experience in the compressed air industry, our team is on hand to provide you with support and guidance every day.
• Engineering Standards with Revision Control: Guided by our continuous improvement philosophy, you can benefit from our ongoing research and development efforts.